Terms of engagement

Last updated 12 March 2026.

These terms apply to all advisory services provided by Threshold Sales Partners Ltd (“Threshold”, “we”) to a client (“you”). They are supplemented by the engagement letter signed for each individual mandate.

1. Engagement letter prevails

If anything in these terms conflicts with the engagement letter for a specific mandate, the engagement letter prevails.

2. Fees

• Fixed-fee engagements are invoiced 50% on signature, 25% at midpoint, 25% on delivery of the final readout.
• Retainer engagements are invoiced monthly in arrears.
• All fees are denominated in pounds sterling for UK-domiciled clients and AED for UAE-domiciled clients. Exchange rate variation is not borne by Threshold.
• Fees are exclusive of VAT, which is charged at the prevailing UK rate where applicable.

3. Termination

Either party may terminate any engagement with 30 days' written notice. Fixed-fee engagements paid in stages are not refundable for completed stages. Retainer engagements are billable up to and including the notice period.

4. Confidentiality

Threshold treats all client data as confidential. We do not publish case studies without the client's written sign-off and the right to review and redact. Anonymous benchmark data may be aggregated across the practice.

5. Independence

Threshold accepts no referral fees, kickbacks, or commission from any technology vendor, recruiter, or third party. Our income is the engagement fee only. This independence is a written condition of every engagement.

6. AI use

Threshold uses generative-AI tools (currently Google Gemini 2.0 Flash) to support drafting of engagement work product. All AI-generated output is reviewed and signed off by a named partner before delivery. Deterministic decision logic — for example the Pipeline Pulse rule engine — is owned and audited by Threshold.

7. Liability

Our aggregate liability is capped at the fees paid for the specific engagement giving rise to the claim. Nothing in these terms limits liability for fraud or for death or personal injury caused by our negligence.

8. Governing law

UK-domiciled engagements are governed by the laws of England and Wales. UAE-domiciled engagements are governed by DIFC law and DIFC Courts jurisdiction. The applicable jurisdiction is recorded in the engagement letter.